Shipping Overview
Chun Ming Limited sells women's shoes and ships orders to the destinations presented at checkout on yrrbsandals.com. Delivery occurs after payment authorization, order processing, and carrier transit. Every shipment includes a tracking reference that Chun Ming Limited sends to the email address provided at checkout once the carrier accepts the parcel.
Order Processing
An order enters processing after the payment provider confirms the transaction and the shipping address is verified. Chun Ming Limited does not dispatch parcels on weekends or public holidays. Customers must confirm the delivery address before completing checkout. An address change requested after dispatch cannot be applied to a parcel already in transit, and the customer remains responsible for the address on the order record.
Delivery
Delivery timelines are standard and depend on the destination country and the assigned carrier. Chun Ming Limited does not guarantee delivery within a fixed number of days. Customs inspection and clearance in the destination country extend transit time beyond the carrier's standard schedule. The customer is the importer of record for every international shipment and bears all duties, taxes, and customs fees levied by the destination authority. Chun Ming Limited does not reimburse customs charges.
Shipping Charges
Shipping charges are calculated at checkout and displayed before payment is completed. Express and standard service levels carry different charges. Shipping charges are non-refundable once the parcel has been dispatched, and shipping charges are not included in any refund amount.
Returns: 14-Day No-Reason Refund Policy
Customers may return any eligible item within exactly 14 days of receipt with no reason required. The return window begins on the date the carrier confirms delivery. A return request submitted after the 14-day window is refused, and the parcel is sent back to the customer at the customer's expense.
Return Conditions
An item qualifies for return when it is unused, unworn, unwashed, unaltered, and inside its original packaging with all original tags and accessories attached. Shoes must be tried on indoors on a clean surface. An item that shows wear on the outsole, stains, odors, creasing from use, or damage caused after delivery does not qualify for a refund. An item returned without its original packaging does not qualify for a refund.
Items That Cannot Be Returned
Chun Ming Limited refuses returns of items that fail the conditions stated above, items returned without prior authorization, items with removed or damaged tags, items altered by a third party, and items damaged in transit because the parcel was packed inadequately.
Damaged or Defective Items: 7-Day Claim Window
Any claim for an item that arrives damaged or defective must be submitted within exactly 7 days of receipt. Receipt is the date the carrier confirms delivery. A claim submitted after exactly 7 days is refused. The customer must include the order number, a description of the defect, photographs of the item, and photographs of the outer packaging in the claim sent to [email protected]. Chun Ming Limited reviews the claim and confirms the resolution in writing.
Return Shipping Costs
The customer bears all return shipping costs completely. Chun Ming Limited does not issue prepaid return labels and does not reimburse return shipping charges, customs fees, or shipping insurance. The customer carries full responsibility for the parcel until it reaches the return address. Customers must ship returns with a trackable method and retain the tracking number until the refund is completed.
Return Process
Step 1: Send a return request to [email protected] within 14 days of receipt, stating the order number, the item description, and the desired resolution.
Step 2: Chun Ming Limited replies with a written return authorization and packing instructions. Do not ship an item before the authorization is issued.
Step 3: Place the item inside its original packaging with all tags and accessories, then seal it inside a protective shipping box.
Step 4: Ship the parcel to the return address provided below and pay the return shipping charges.
Step 5: Send the tracking number to [email protected] so Chun Ming Limited can monitor the parcel.
Step 6: Chun Ming Limited inspects the returned item after it arrives. The refund is issued to the original payment method once the inspection confirms the item meets every return condition.
Refund Timing
Refund arrival time is at least 14 days. The minimum 14-day period begins when Chun Ming Limited confirms receipt of the returned parcel. Customers should expect the funds to appear no earlier than 14 days after that confirmation. A refund is issued only to the original payment method, and Chun Ming Limited does not issue cash refunds or transfer a refund to a different account.
PayPal Refunds
PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Where a regional law requires a longer period than 14 days, the longer period of up to 30 days applies to the PayPal refund.
Return Address and Contact Details
The recipient must be Chun Ming Limited, the contact phone is +852 9211 1137, and the specific return address is 8/F, Grand City Plaza, 88 Chuen Lung Street, Tsuen Wan.
Questions
Send every shipping and return question to [email protected] or call +852 9211 1137. Written correspondence may also be sent to 8/F, Grand City Plaza, 88 Chuen Lung Street, Tsuen Wan. This document is published on yrrbsandals.com by Chun Ming Limited.